Journal of Tax Research

Abstract

Today, planning for improving productivity is the successful key in all organizations. Because of the key roles of human resources in service organizations such as the Iranian tax organization, planning for improving labor productivity is more important. In this research, an index was identified to measure the productivity of tax labors and indicator variables were developed for measuring the factors that affect on labor productivity such as environmental, personal and organizational factors. The variations of productivity variable and other measured variables are studied to identify the relations between labor productivity and considered factors. The reliability and validity of variables are checked and the productivity and indicator variables for 108 labor of tax organization are measured. The Partial Least Square method is used to study the hypothesis of this research (the Impact of environmental, personal and organizational factors on labor productivity). The proposed model’s goodness of fit is probed by determination coefficient. This criterion is about 85 percent, which means more than 85 percent of variation of productivity variable defines by the proposed model. The statistical analysis shows that the three factors directly affect on labor productivity in the case study and the organizational factor is more important to improve the productivity.