Volume 19, Issue 11 (2011)
J Tax Res 2011, 19(11): 197-220 |
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Amanee J, Najafi H, Fatemi A, Majlesi M. Organizations' Performance Evaluation based on Balanced Scorecard (BSC) A Study on State Tax Administration of Hamedan Province. J Tax Res 2011; 19 (11) :197-220
URL: http://taxjournal.ir/article-1-93-en.html
URL: http://taxjournal.ir/article-1-93-en.html
1- Assisstant Professor at Allameh Tabatabai University
2- A Student at Islamic Azad University, Sanandaj Branch
3- Assisstant Professor at Islamic Azad University, Sanandaj Branch
4- A Lecturer at Islamic Azad University, Hamadan Branch
2- A Student at Islamic Azad University, Sanandaj Branch
3- Assisstant Professor at Islamic Azad University, Sanandaj Branch
4- A Lecturer at Islamic Azad University, Hamadan Branch
Abstract: (9651 Views)
The balanced scorecard (BSC) is a management tool that is based on measurement and it is considered to be a prerequisite to strategic management. The aim of this study is to describe and evaluate State Tax Administration of Hamedan Province in the Year 1387 using the balanced scorecard. Having a descriptive nature, the research is a survey study. Twenty managers, a hundred staff and a hundred taxpayers participated in the study. To collect data, three already-developed content-valid reliable questionnaires were utilized. The results of the Binomial Test reports a dissatisfactory performance in the most of the perspectives (α<0/05). Moreover, findings indicate that State Tax Administration of Hamedan Province has achieved its goals, by 105.25% in financial perspective, by 67% in taxpayers, by 63% in internal business processes, and by 59% in learning & growth perspective.
Keywords: Balanced Scorecard (BSC), State Tax Administration of Hamedan Province, Strategic Management, Performance Evaluation
Type of Study: Research |
Received: 2011/09/6 | Accepted: 2012/01/18 | Published: 2014/03/11
Received: 2011/09/6 | Accepted: 2012/01/18 | Published: 2014/03/11
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