Showing 2 results for Shayesteh
Akbar Alam Tabriz, Roya Shayesteh, Zahra Shayesteh,
Volume 16, Issue 2 (12-2008)
Abstract
Organizations and administrations need appropriate indexes with high
evaluation powers for controlling and assessing their performances.
They also need proper methods to evaluate these indexes correctly and
to verify the precession of these evaluations in order to control their
subordinate divisions and to motivate a competitive environment
towards their objectives. This article applies a method for evaluating
and ranking the performances of tax affair offices in terms of indexes
extracted on the basis of the Balanced Scorecard (BSC) method within
four categories (Learning and Growth Index, Inside Process Index,
Beneficiaries Index/Taxpayers Improvement Index, and Income
Index). These indexes are considered independently by making use of
Principle Component Analysis (PCA) method and are clustered
together through Cluster Analysis Method. Finally, they are prioritized
and ranked using Analytical Hierarchy Process (AHP) method in
respect to preferences regarding different tax resources.
Akbar Alamtabriz , Roya Shayesteh ,
Volume 19, Issue 10 (9-2011)
Abstract
To apply appropriate changes in the organizations of the public sector, governments are obliged to develop some policies regarding fundamental changes or corrective changes or the both in organizations. The Iranian National Tax Administration (INTA) could not resist these changes and reforms too, inevitably in need of undergoing changes for obtaining the organizational objectives. Outsourcing is one of the key issues gaining special position in the organizations, whose importance increases day by day. Due to the major public objectives and policies and the reforms to be implemented by the organization, "privatizing and downsizing of the public sector, the law of civil services, the Article 44 of the Constitution of the Islamic Republic of Iran and globalization", outsourcing of organizational processes, changes and reforms in this regard accord with the organizational long-run policies, strategies and objectives. In this paper, it has been tried to provide a model for outsourcing and to introduce criteria in order to evaluate working processes in the INTA through employing the fuzzy Delphi method and the fuzzy TOPSIS decision-making model for evaluation and prioritization of the processes to be outsourced.